Refund Policy

1. General Policy

Because our work involves custom software development and digital services, refunds are reviewed on a case by case basis. We aim to be fair to our clients while recognizing the time and resources invested in each project.

2. Deposits and Project Initiation

Most projects require an initial deposit before work begins.

Once work has started:

• Deposits are generally non refundable
• Exceptions may be considered if no substantial work has been performed
• Refund requests related to deposits must be submitted in writing within 7 days of project kickoff

If significant planning, design, or development work has already been completed, the deposit will not be refunded.

3. Milestone Based Payments

For projects structured around milestones:

• Payments for completed and delivered milestones are non refundable
• If a milestone does not meet the agreed specifications, we will work in good faith to correct the issue
• Any concerns about milestone completion should be raised promptly so they can be addressed efficiently

Our goal is to resolve issues through direct communication before considering refunds.

4. Subscription Services

For recurring subscription services:

• Subscriptions may be cancelled at any time
• Cancellations take effect at the end of the current billing cycle
• We do not provide refunds for partial billing periods

For annual subscriptions:

• A prorated refund may be requested within 30 days of the original purchase date
• After 30 days, annual subscriptions are non refundable

5. Project Cancellation

If a project is terminated by either party:

• The client will be invoiced for all work completed up to the termination date
• Upon full payment of outstanding invoices, completed deliverables and applicable source code will be transferred to the client
• Payments for work already performed are non refundable

6. Quality Concerns

If you believe delivered work does not meet the agreed specifications:

• Notify us within 14 days of delivery
• Provide clear details about the issue
• We will review the matter and, if valid, work to resolve it at no additional cost

If a material issue cannot be resolved within a reasonable timeframe, a partial or full refund may be considered at our discretion.

7. Chargebacks

Before initiating a chargeback with your bank or payment provider, we ask that you contact us directly to resolve the issue. Unauthorized chargebacks may result in suspension of services and recovery actions.

8. Force Majeure

Neither party will be responsible for delays or failure to perform due to circumstances beyond reasonable control, including natural disasters, government actions, war, labor disputes, or infrastructure failures.

9. How to Request a Refund

To request a refund, please email support@nexuf.io with:

• Your project name or account email
• Invoice number
• A detailed explanation of your request
• Any relevant documentation

Refund requests are reviewed within 10 business days. If approved, refunds are processed within 14 business days using the original payment method.

10. Contact Information