Refund Policy

Custom software is not a product you can put back on the shelf, so we look at every refund request individually. Our goal is to be fair to you while respecting the time our engineers have already invested.

Deposits

Deposits are generally non refundable once work begins. If almost no work has happened yet, ask us. Written requests within 7 days of project kickoff have the best chance.

Milestone payments

Payments for completed milestones are not refundable. If a delivered milestone does not match its specification, tell us and we will fix it. That is our job.

Monthly engagements

Monthly engagements, such as dedicated team plans, can be cancelled any time and end at the close of the current billing cycle. Time already worked is billed as normal.

Ending a project early

If you stop a project midway, we invoice for the work completed so far. You receive all deliverables once that invoice is paid. Work already performed is not refundable.

Quality issues

Report problems within 14 days of delivery. We will work to resolve them at no cost to you. If we genuinely cannot fix the issue, we may offer a partial or full refund.

Chargebacks

Please talk to us before disputing a charge. Unauthorized chargebacks lead to service suspension and recovery action, and they are almost never faster than simply emailing us.

How to request a refund

Email support@nexuf.io with your project details, invoice number and a short explanation. You will have a decision within 10 business days. Approved refunds are processed within 14 days to your original payment method.